Technical Customer Service Manager (f/m)



  • A world of opportunities available at home and abroad
  • It’s our people that make us smart, you could be a future leader
  • We offer you the development opportunities that you need to flourish throughout your career
  • Great performance is rewarded: from € 1285.- gross/month on a full-time basis plus bonuses according to Collective agreement. The final salary is determined by the qualification and education of the jobholder.


  • Be part of our vision to contribute to a better world
  • Work in a high-tech digitally enabled environment
  • Work on challenging projects
  • Get involved in the process of producion of innovative and useful everyday products


  • Enjoy excellent benefits (e.g. health programs, Jobticket, special conditions, etc.)
  • Join a dynamic and supportive culture
  • Strike a good balance between work and home
  • Your safety and wellbeing is a priority to us
  • We are collaborators and team players

What are we looking for

Our requirements

  • very good command of English
  • any other language (Spanish, Polish, Czech, etc.) is an advantage
  • preferably technical background (papermaking appreciated) - Master's degree in Paper Technology, Industrial Engineering, Mathematics or Physics prefered
  • solid technical acumen and understanding
  • forward thinker who can proactively identify potential issues
  • excellent communication skills (negotiating and writing)
  • sales and customer orientation
  • strong personal drive for quality, passion for performance
  • flexibility, integrity and creative problem solving skills
  • manage multiple, complex tasks and deal easily with pressure on a day to day basis

Your responsibilities

Responsible for the development of products and communication with customers and within the MONDI group.

Main job responsibilities:

  • To lead product quality development within approved product portfolio.

  • To follow customer´s questions and requests related to quality of respective product.

  • To provide information service concerning technical parameters of our products in co-operation with BDM (Sales manager).

  • To ensure elaboration of statements for customers concerning quality and technical parameters of our products.

  • To be in regular contact with Sales Offices / Sales Agents/ directly served clients to ensure proper product quality related information flow and feedback, including customer´s visits.

  • To co-operate with quality department in creation of new company standards within the meaning of TOP no. 5.2, sending out standards to the customer.

  • To handle claims/complaints with a customer, support BDM in complaints and claim handling.

  • To immediately investigate root causes and circumstances which the claim at the customer originated from.

  • To inform about the claim results and possible remedies the appropriate BDM

  • To prepare documents for assessing claims for a meeting of the Company´s management including update of respective statistic files.

  • To co-operate on preparation of corrective action for respective claim/complain with the appropriate mill department (Production, Customer Service, Logistics,..).

  • To participate in professional events within Mondi group and concerning respective product dedicated to innovations in paper production technology and packing technique.

  • To follow regularly of technical parameters of produced orders both current and trial ones.

  • To update and distribution sales manual.

  • To participate actively on group product quality related projects.

  • To actively participate on new product developments.

Other responsibilities include:

  • Leading, managing and motivating staff members subordinated to them towards achieving the set objectives.

  • Planning, organising and reviewing the work of their subordinates.

  • Regularly evaluating the work of their team and providing feedback.

  • Actively supporting further growth and development of their subordinates.

  • Occupational Health and Safety and Environment Protection.

Get in touch

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Apply now and send your application  to